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Tuesday, March 6 • 9:00am - 10:30am
D09: Design Thinking for the Masses: Creating a Culture of Empathy Across a Library Organization

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Design thinking puts users at the forefront. It encourages us to practice empathy, observe our surroundings, question assumptions, and identify big problems. It then asks us to prototype and iterate on solutions. Inspired by the power of these concepts, University of Arizona Libraries initiated a library-wide design thinking project. This inclusive, collaborative effort guided strategic initiatives and put user experience in the minds of library employees at all levels.


Elatia Abate

Elatia Abate, LLC
avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona

Tuesday March 6, 2018 9:00am - 10:30am CST
Salon 1