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Wednesday, March 7 • 11:00am - 11:45am
D19: Transforming an Organization through Service and Space Design Strategy

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Learn how one library is engaging with its user community to implement a service framework to transform its organizational capacity to design, deliver, and iterate high quality virtual and physical services in 21st century learning and research environments. This framework, through pilots and prototypes, informs future space transformations and will help create aligned and impactful user experiences. Presenters will share strategies and UX tools for engaging an organization in this type of work.


Jessica Sher

University of Michigan
avatar for Meghan Sitar

Meghan Sitar

Director of Connected Scholarship, University of Michigan
As Director of Connected Scholarship at the University of Michigan Library, I lead a team of individuals dedicated to partnering with our community of scholars and library colleagues to enable discovery, exploration and creation. We do this through direct user interactions, consultations... Read More →
avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan Library
Rachel Vacek manages the Design & Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University of... Read More →

Wednesday March 7, 2018 11:00am - 11:45am CST
Salon 1