Learn how to improve library patrons’ experience of your physical space. In this workshop, we’ll discuss best practices in visitor experience and environmental design from museums and other public spaces, then apply these principles to your library through hands-on design activities.
Whether you work in an Agile environment or not, and even in you don't work in IT, conducting a discovery sprint can be an effective way to delve quickly and deeply into a complex problem in the workplace. When you're embarking on designing a new interface / web content or a new-employee on-boarding process, discovery sprints can provide a structured and streamlined approach to gaining insight into user, stakeholder, and technology needs. By the end of the sprint, you should have a thorough picture of the problem you're trying to solve. You'll also have a set of user-validated designs, recommendations for how to move forward, and the buy-in needed to succeed.
UX often focuses on online usability, which informs design decisions through information architecture. While important, this doesn't encompass everything a user needs in a space. This workshop will focus on another component of UX: creating spaces where users feel safe. Users bring anxieties with them to online spaces, but informed design choices can ameliorate that stress. Presenters will discuss empathetic design, ethnographic research methods and the practical application of results to ongoing and future projects.
Join IA Institute President Dan Klyn for a half-day workshop that’ll equip participants with everything they need to develop a high-fidelity model of project stakeholders’ intent for a given product or service. This modeling process has been refined in commercial engagements with more than 100 clients over 6 years of information architecture consulting practice, and its outputs provide an invaluable basis for attaining durable agreement between stakeholders and designers alike regarding “what good means.”
This workshop will cover community engagement/facilitation techniques for design innovation, including engaging and co-creating with diverse groups. Participants will get concrete examples of design projects that featured community engagement, experience engagement/facilitation activities first hand, and also gain insights, tactics, and strategies for conducting their own community engagement activities.
